Details to have ready
Which door is involved and what happened? Are the keys lost, inside, or broken? Who can authorize access to the property?
Confirm access
Explain whether you own, rent or manage the property. Ask what identification or authorization is needed, especially if your documents are inside.
Assess the hardware
Describe the door, lock and key problem. Opening the door and replacing damaged hardware are different tasks; agree on the proposed scope first.
Agree on the next step
If a replacement or rekey is recommended, ask why, what it costs and how the new keys will be handed over. Keep the itemized invoice.
